Volunteer Resource Sheet

This is a one-page compilation of important things for volunteers on Watch Duty.

Emergency Contact List

Contact these people for these types of emergencies:

• Building/Facility: Zak Robinson 603-828-8290
• Membership/Billing: Alex Nunn 603-988-5798
• Board/Press: Tricia Mansfield 978-376-9425
• Other: Alex Nunn 603-988-5798

Watching the shop:

• Unlock Classroom door when you arrive.
• Ensure ALL DOORS are locked up at 8pm. Refer to Unstaffed Days page on Member Wiki for reference.
• When locking up, check all garage doors, classroom door, and electronics lab door.
• If any non-Maker’s Guild members are still around at 8pm, tell them to pack it up.
• Remind people to keep the shop cleaner than they found it.

Tracking important things:

things will likely come up in my absence that I would normally write down to deal with later if it could not be addressed then. Please record them through forms available on the Member Wiki:

• Needed supplies/consumables - Purchase Request Form
• Machine down for repair or acting funny Maintenance Request Form
• Incidents like messes left behind, conflicts, etc Issue Reporting Form
• Inquiries about membership, classes, etc send to info@portcitymakerspace.com
• Anything else can be sent via email to alex@portcitymakerspace.com

Handling visitors:

• If someone is available, visitors can be offered a tour, where a volunteer will show them around the shops and answer questions about membership, getting started, classes, and so on.
• BEFORE GIVING A TOUR: Visitors must sign a Safety Waiver, located in a folder on the front desk.
• If no one is available to give a tour, talk to the visitor briefly to let them know how they can get involved and refer them to the website for the sign-up process and scheduling time for a safety checkout.

Members with questions about membership/storage:

• there are a few simple scenarios to deal with
• Member wanting to turn off membership - they can do this through the website - View Account page.
• Member forgetting password for their account - they can use Password recovery link on the website
• Member wanting storage - for Shelf and Locker spaces, if there’s a sign that says its open they can pay for it through the Project Storage page. For Floor Space, this will need to be handled by either Peter or Alex.

Signing up new members:

• Direct people to register for the next Tour and Orientation through our website
• Let them know the membership options, discounts, and other info available on the Membership Page
• Connect them to the appropriate person to schedule a Safety Checkout for the shop they want to use.
• Wood Shop - Jeff Halldorson - jeffhalldorson42@gmail.com
• Auto Shop - Alex Nunn - alex@portcitymakerspace.com
• Note: They may have to wait until the new year to schedule a safety checkout.
• They can sign up through the website on one of the shop computers (use an Incognito browser window or make sure they log out of their account after!)
• If they want to pay manually (not through paypal) they can write a check. There is a deposit box under the Manager’s desk in the Classroom.

Garbage on Sundays:

• Sunday night, garbage and recycling gets put out on the curb. Any full bags should be taken out and replaced (new bags on cart near bathroom)
• During the week full bags are put outside next to the trash bins by the fence.

Phone calls:

• Answer the phone if it rings and respond to inquiries. There will also be a voicemail set up to inform people of our holiday hours.

Emails:

• The contact form on the website leads to the Info@portcitymakerspace email. Some volunteers will be given access to this inbox so they may respond to inquiries.